Q: Who uses myTracks.com?
A: Everyone who's looking to find great new music and loves discovering something new daily. Anyone who is fan of Indie, Rock, Pop, Urban, Country, Electronic, and many other types of music.
Q: What is the difference between myTracks and other digital music services?
A: In a time where downloading is becoming the more "accepted" method by artists, myTracks.com doesn't charge you per track or even give you a monthly track limit. At myTracks.com you can download as much as you want for 1 low monthly or annual fee. We encourage you to download everything because we're always adding more.
Q: How can I become a member of myTracks.com? Is it FREE? How much does it cost?
A: There are different levels of membership to myTracks.com. You may create a FREE Personal page by clicking "Create Personal Page". This will enable you to listen to all music for free, create playlists, and write reviews.
If you wish to have full downloading privileges, you may click "Join and Download". Subscriptions are $7.95/mo. or $69.95/yr. If you are a student at a participating institution, subscriptions are $5.95/mo or $48.00/yr.
Q: Do I have to download software to use myTracks.com? Are the songs tethered? Where can I play my downloads?
A: Unlike some other music sites, myTracks.com does not require special software, nor are the MP3s tethered. Listening to music on myTracks.com is browser-based, so you only need to have the minimum browser requirements. If you wish to download MP3s, once you download a track, it is yours to keep. The MP3 files on myTracks.com are non-encrypted. You can transfer your music onto any portable MP3 player, computer, etc. Please read our Terms and Conditions for more information on responsible use.
Q: What are your payment options?
A: myTracks.com takes Visa, Master Card, American Express, and Discover. A personal check can also be used by e-mailing this request to info@mytracks.com. Members may opt for a recurring monthly or annual membership.
Q: Will my credit card be saved on the myTracks.com server?
A: Yes. myTracks.com takes every precaution to to keep your personal information, including your credit card number, totally secure. We use Secure Socket Layer (SSL) encryption, which is supported by most browsers. If your browser doesn't support SSL, we won't allow you to continue with the registration process. As you enter your credit card number, SSL encodes it so it's transmitted in a format that prevents eavesdropping or data theft.
Q: Can I still join myTracks.com if I live outside the United States?
A: myTracks.com is a universal system. Most overseas music enthusiasts prefer our model since there is no expensive shipping or custom fees.
Q: How easy is it to cancel my subscription?
A: You can cancel your membership at any time by emailing support@myTracks.com.
You will receive a confirmation within 2-3 days. For specifics please read our Membership Terms And Conditions
Q: Is my information going to be shared with the public or kept private on myTracks.com?
A: myTracks.com does not share any member information. All member information is private and secure.
Q: Are gift cards available?
A: Please send an email to info@myTracks.com to request more information about buying myTracks Gift Cards.
Q: Does myTracks.com offer internships?
A: Yes. If you are a college student interesting in working in the music business, please send a resume to info@myTracks.com.
Q: How do I contact myTracks with any questions or concerns?
A: You may reach us via email – info@myTracks.com, or by phone, 312.229.4430.
Q: Who do I contact if I am having trouble on the site?
A: You may reach us via email – support@myTracks.com, or by phone, 312.229.4430.